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State Farm® Insurance Agent

Kelsey Shay

5 out of 5 (88 reviews)

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What our customers say about us...

Profile photo of Julie Terry

Julie Terry

September 7, 2022

5  out of  5
"Kelsey Shay is amazing at what she does! She was quick to give me the information I needed to make an informed decision about my business insurance needs. Plus, she regularly responds efficiently and kindly when I have a question or need proof of insurance. I would recommend her to anyone!"
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Geegi Harris

June 28, 2022

5  out of  5
"Sarah has been great to work with! We added additional auto coverage to our policy. Sarah was on it! She is great to work with! Thank you! I highly recommend Kelsey Shay - State Farm!"
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Arlene Bruno

June 24, 2022

5  out of  5
"Nice staff and very helpful."
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Amelia McClung

June 12, 2022

5  out of  5
"Kelsey and her staff are amazing!! Very reliable and quick to answer the phone and emails. The office staff is very sweet and helpful! Everyone is very welcoming! I can’t say enough good things about Kelsey and her amazing staff! I would highly recommend Kelsey for all of your insurance needs!"
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Michael Register

June 1, 2022

5  out of  5
"I am a very happy customer! Kelsey Shay, Marissa and Jordan have been so great in helping me and my family with our insurance needs! We recently switched to State Farm and the process was so smooth and seamless because of the outstanding customer service that this office provides. I highly recommend that anyone looking for a new policy or switching from another company, reach out to Kelsey and her amazing staff, you will not be disappointed! 10 Stars!"
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Susan Gonzalez

May 16, 2022

5  out of  5
"I was very pleased with the service and coverage provided by State Farm Agent Kelsey Shay and I will definately contact her again when finding the next car of my choice. Respectfully, Susan Gonzalez"
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Cynthia Monk

May 15, 2022

5  out of  5
"Kelsey is very friendly and helpful. She answered all my questions and went over everything in detail."
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Abel Gaska

May 9, 2022

5  out of  5
"Great environment, great attitudes. I appreciate positive and helpful people. This StateFarm has both."
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Paula Sunshine

May 3, 2022

5  out of  5
"Good agent ."
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Scott Edenfield

April 28, 2022

5  out of  5
"Always very helpful and make you feel like a valued customer."
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Ollie Hoover

April 23, 2022

4  out of  5
"Pretty good"
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Mike Luke

March 7, 2022

5  out of  5
"Always knowledgeable, competent and prompt service!"
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John Brantley

February 28, 2022

5  out of  5
"I have been with State Farm since I was 16 and Sarah here at Kelsey Shay has given me the best service I have received from an agent before! I highly recommend Kelsey Shay."
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Jeff Root

February 22, 2022

5  out of  5
"I have been with Kelsey Shay State Farm since moving to Jacksonville 2 years ago. It has been amazing working with them for my insurance needs. Everyone is very professional, knowledgeable, and extremely helpful. They take the time to talk with you and really understand your questions and situations. Needs are addressed very quickly and they follow-up as promised. So many businesses could take a lesson from this company and team."
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julia tucker

January 27, 2022

5  out of  5
"I called State Farm in hopes of getting a better insurance price with better coverage. Sarah helped make this happen. She made sure I knew what coverage I was getting and making sure I got the best coverage for my needs. Thank you!"
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Robin Hallmark

January 26, 2022

5  out of  5
"Kelsey Shay has been there for me from the day she gave me a quote for insurance, she had continued through the years to keep in touch with me several times during each year to see how I was doing if I needed anything and personally how I was doing and if I needed anything you don’t find that much today with people really caring about you and your needs. I would recommend her to anybody and she is a five star"
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Callit Likeiseeit

January 25, 2022

5  out of  5
"Super helpful with a quote for my vehicles and home. They let my dog come in so as to not have the car running while I was helped with the quote. Even walked out with dog treats and soda. Thanks again for the help."
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Travis Thompson

January 18, 2022

5  out of  5
"WOW! I speak with agencies on a daily basis and have been for quite some time. This was a first for me! I had asked about a review and had an AWESOME team member (shoutout to my girl Sarah Copeland) not only deliver but flipped the script and asked for one for her and her office ! Now that is how you practice what you preach! 🔥 Kelsey and her crew took care of me, just like they will for you if you need insurance! 10/10 5* 👍"
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Micha Thompson

November 19, 2021

5  out of  5
"Great costumer service for all, especially Trey! He always answered my (many) questions. Kind and understanding. Highly recommend the whole team!"
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Layla Jones

November 19, 2021

5  out of  5
"I can't say enough great things about Kelsey Shay State Farm. The service is truly unmatched. Especially from Trey. He is willing to move mountains to provide top service."
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Simon Riley

November 19, 2021

5  out of  5
"Trey was very attentive and helped make the transition simple from my old insurance, to state farm! He helped me understand the policies much better than the other agencies I have spoken with! Definitely recommend Trey if you guys need anything!"
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Danny Seagroves

November 19, 2021

5  out of  5
"I’ve worked with Trey on a couple of items, he’s professional and punctual. He has vast knowledge of State Farm’s offerings and is willing to go the extra mile to insure that you have the best fit possible."
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Matthew Rogers

November 19, 2021

5  out of  5
"Way more helpful than expected! Trey Davidson was super informative and gave beyond great service, definitely will recommend the business and him for future customers"
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Kevin Turnyanszki

November 19, 2021

5  out of  5
"Trey Davison is a pleasure to work with and always answers his phone. Prompt, professional service!"
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Amy Gore

November 17, 2021

5  out of  5
"Sarah Copeland was wonderful to work with and was very professional!"