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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dottie Breland

December 10, 2025

5  out of  5
rating by Dottie Breland
"Hailey did a super job taking care of my request. She was courteous , patient, & attentive."
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"
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Ken Jay

December 4, 2025

5  out of  5
rating by Ken Jay
"Fannie was great to work with. She listened to our needs and quickly took care of the details in a friendly manner."
We responded:
"Thank you for sharing your great experience! We are committed to maintaining this level of excellence and are thrilled to know we've earned your five-star approval. "
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Joshua

December 3, 2025

5  out of  5
rating by Joshua
"We received an online quote for auto insurance and then reached out to by Nick. Nick was very informative and gave a lot of info and answered any questions and help get us multiple discounts to lower our rate! Highly recommend working with Nick Burke!"
We responded:
"We’re so glad we could help you find the right coverage, Joshua! We believe in making insurance personal, and we’re happy to hear that reflected in your experience."
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Steve Knight

November 20, 2025

5  out of  5
rating by Steve Knight
"I've had a great experience working with Fannie Eisenman on Kelsey Shay's State Farm team. She is very responsive and made everything easy for getting the services I need. Highly recommend!"
We responded:
"Thank you for your kind words! We strive to treat every customer like family, and we’re so happy to know you had a positive experience with us! "
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O Williams

November 11, 2025

5  out of  5
rating by O Williams
"Great customer service! Very kind and personable."
We responded:
"Your kind words are truly appreciated! We’re committed to providing top-notch service, and your review reinforces why we do what we do!"
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King Rich

November 9, 2025

5  out of  5
rating by King Rich
"Ms Fannie, she is amazing! She answered every question I had. It was a pleasure talking to her. She gave me a quote that I never thought I'd see. The follow up calls making sure I was happy with everything just made the experience that much better. I'm happy to be insured by such a reputable insurance company. Thanks Ms Fannie and Everyone at Kelsey Shay - State Farm Insurance."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Ms. Fannie provided such a great experience and answered all your questions along the way. We appreciate your trust in our office, and we’re so glad to have you with Kelsey Shay State Farm!"
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Bill T

November 6, 2025

5  out of  5
rating by Bill T
"Michael and the whole team at Kelsey Shay State Farm have been amazing to work with. Fast, easy and always working to save us money! I have used USAA, GEICO and many others, and the Kelsey Shay team puts them to shame! I recommend them to everyone I know."
We responded:
"Thank you so much for the amazing feedback! We’re glad to hear Michael and our team have made things fast, easy, and affordable for you. We truly appreciate your trust and your recommendation!"
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Daveda Smith

November 5, 2025

5  out of  5
rating by Daveda Smith
"Nick has been incredibly informative during my conversations with him concerning bundling several policies. I saved so much money switching my auto insurance from GEICO to State Farm. Not to mention he’s one of the most friendly people I’ve ever talked to. Be sure to ask for him."
We responded:
"We’re so glad your experience was a positive one. Thank you for the 5-star rating!"
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Turk Morgan

November 1, 2025

5  out of  5
rating by Turk Morgan
"Great ppl to work with that are the best in the business I would recommend them to all the ppl I know they go waybout of there way to help thank you guys and girls for everything"
We responded:
"Thank you for your 5-star feedback! We’re grateful for your business and trust."
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Josh Steiger

October 31, 2025

5  out of  5
rating by Josh Steiger
"I recently switched to State Farm for auto insurance from another insurer. Not only was my monthly rate significantly less, but I was also extremely pleased with how I was treated by the the staff at Kelsey Shay State Farm. They were polite, professional and very helpful. Highly recommended."
We responded:
"We’re so happy to hear this! Thank you for the 5-star review."
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Morgen Hall

October 31, 2025

5  out of  5
rating by Morgen Hall
"Michael was a pleasure to speak with. Very respectful and well mannered"
We responded:
"Thanks so much for taking the time to leave 5 stars — we appreciate you!"
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holli rodgers

October 31, 2025

5  out of  5
rating by holli rodgers
"Nick was awesome at helping with my insurance needs!"
We responded:
"Thank you for the amazing review! We’re always here if you need anything."
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Tyler Fernandez

October 31, 2025

5  out of  5
rating by Tyler Fernandez
"Very professional, answered all my questions and ensured i was in great hands. 10/10 would recommend."
We responded:
"We appreciate your 5-star rating! Thanks for trusting us with your insurance needs."
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fred hamlin

October 30, 2025

5  out of  5
rating by fred hamlin
"we were recently shopping around for home insurance and contacted micheal at state farm. we told him our needs and desires in coverage and he quickly quoted us below what we were currently paying with better coverage. he also helped my wife obtain an affordable life insurance policy. any time we are searching to cover an insurance need, we reach out to mike. he is very knowledgable and curtious who quickly addresses or needs. thanks again mike!!"
We responded:
"Thank you so much for taking the time to share this! We’re thrilled to hear that Michael was able to find better coverage and support your family’s needs — both with homeowners insurance and life insurance. He works hard to make the process easy and clear, and we truly appreciate your trust in him and in our office. Thank you again!"
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Alicia January

October 30, 2025

5  out of  5
rating by Alicia January
"Michael was an absolute delight to work with! Very knowledgeable and easy to work with!"
We responded:
"Thank you so much for sharing this! We’re so glad to hear that Michael made the process easy and enjoyable. We appreciate your feedback and we’re always here if you need anything moving forward!"
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Mason Hall

October 30, 2025

5  out of  5
rating by Mason Hall
"Michael hall had excellent communication. He helped me with anything I needed help with whether it was simple or not. I definitely recommend him."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Michael provided such clear communication and support throughout the process. We truly appreciate your recommendation — and we’re always here if you need anything in the future!"
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Michelle Land

October 27, 2025

5  out of  5
rating by Michelle Land
"I am in awe of the amazing customer service I was given. 5 stars easily! Keep up the great work!"
We responded:
"Thank you Michelle! It’s what we strive for! "
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Rosetta Flowers

October 15, 2025

5  out of  5
rating by Rosetta Flowers
"Excellence from Ms Fannie, she answered every question. Im honored to have encountered her as an agent. She executed the task in 5min. Im happy to be insured by such a reputable insurance company. Thanks Ms Fannie"
We responded:
"We are so glad Fannie was able to answer all your questions! "
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pope dd

October 12, 2025

5  out of  5
rating by pope dd
"I had the lovely pleasure of talking to Marissa who number one was patient very nice and sweet and also very understanding with me"
We responded:
"Thank you for the positive review!! We are grateful to have Marissa on the team!! "
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James Watson

October 9, 2025

5  out of  5
rating by James Watson
"Outstanding Service at reasonable rates."
We responded:
"Thank you for the positive review James!! Outstanding is what we are going for! "
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Nicole F

October 6, 2025

1  out of  5
rating by Nicole F
"Has unlicensed personnel attempting to sell life insurance with less than zero knowledge. I would rate 0, but 1 is the lowest. Shop around"
We responded:
"Hi Nicole! I would love to hear more about your experience with my office in more detail. We operate at the highest of standards and integrity and this would fall outside of the expectations of my office and staff. I look forward to hearing from you. - Kelsey Shay "
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Russel Williams

September 11, 2025

5  out of  5
rating by Russel Williams
"Fast and helpful"
We responded:
"Thank you Russel! We appreciate your business! "
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Hannah Casteel

September 10, 2025

5  out of  5
rating by Hannah Casteel
"Michael was wonderful! Very informative & kind. I look forward to continuing to work with them!"
We responded:
"We look forward to being here when you need us Hannah!! We appreciate you! "
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Casey McDonald

September 9, 2025

5  out of  5
rating by Casey McDonald
"Fannie was extremely helpful with setting my insurance up. She was pleasant and extremely knowledgeable of all my questions as it's been a while since I had a car. I feel like I am in good hands after talking with Fannie!"
We responded:
"We are glad we were able to get you set up with the right coverage for you Casey! Fannie does an excellent job of educating our customers! "
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Mary Shepherd

September 4, 2025

5  out of  5
rating by Mary Shepherd
"I recently called the agency to change my auto insurance to another car. I spoke with Jennifer and she was professional and helpful. The agency is always responsive and friendly - I highly recommend them, as well as State Farm for auto insurance."
We responded:
"Thank you Mary! We appreciate your business and hope to continue to take care of you!"