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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeremy Millrood

July 27, 2026

5  out of  5
rating by Jeremy Millrood
"Great agency. Best customer service of any insurance company I have ever dealt with in my 40 years of driving."
We responded:
"Wow, what an incredible compliment! Hearing that our team has provided the best customer service you’ve experienced in 40 years of driving truly means the world to us. Thank you for trusting our agency—we’re honored to be here for all your insurance needs."
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heather citino

July 16, 2026

5  out of  5
rating by heather citino
"Kelsey and her team were able to adjust all my policies to what was best for my family with better coverage and better rates. Every time I had a question I would get an immediate response with detailed and clear information. It has been such a stress free experience since switching to her office! I am so grateful for their guidance!"
We responded:
"Heather, we’re grateful you gave our team the opportunity to help with your insurance needs. Knowing we were able to provide stronger coverage, better options, and a seamless experience is wonderful feedback to receive."
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Thomas Freeman

July 15, 2026

2  out of  5
rating by Thomas Freeman
"People and agents are ok, place has the aesthetics and blandness of a proctologists office. It sits among a group of other business that all share the same look...in other words it totally blends in with every other business and was not the easiest to find."
We responded:
"Thomas, thank you for being a loyal customer. I’m sorry finding the new office was difficult to find but I’m glad you made it in and we’re able to grab a cold drink and a snack. Our new office was put together with the customer service remaining a top priority. We will check and see if we are able put up something in addition to the large red sign out front to help in the future! "
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Summer Callis

July 13, 2026

5  out of  5
rating by Summer Callis
"Very quick quote, very fast response time and definitely worth the switch!! Megan was super helpful and informative!! Highly recommend."
We responded:
"Thank you, Summer, for your recommendation and for choosing our agency! We're delighted to hear that Megan was able to assist you with a quick quote and provide the information you needed. If anything comes up, you know where to find us!"
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Judy Abrams

July 10, 2026

5  out of  5
rating by Judy Abrams
"Nick was very nice an explained everything to me. He was very patient an answered all my questions."
We responded:
"It's wonderful to hear that Nick was able to explain everything clearly and answer all your questions! Our team is always here to help with your insurance needs, so don’t hesitate to reach out anytime. Thank you so much, Judy, for your feedback!"
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kathryn stofflet

July 7, 2026

5  out of  5
rating by kathryn stofflet
"Marissa with Kelsey Shay State Farm was wonderful to work with and truly helped us in a crunch. We needed to provide proof of renters insurance for our son’s apartment, but we did not receive final approval and a move-in date until late on a Friday afternoon around 4 p.m. Before he could move in, we had to show proof of coverage.

Even with the timing and urgency, Marissa was responsive, helpful, and able to get everything taken care of for us quickly. We really appreciated her professionalism and willingness to help at the end of a busy week. Thank you, Marissa!"
We responded:
"Thank you for sharing your experience! We’re so glad Marissa was able to step in and make a stressful, time-sensitive situation much easier. Her dedication to being responsive and finding solutions for customers is exactly the kind of service we strive for. We truly appreciate your kind words and are happy we could help your son get ready for his move!"
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David Turcotte

July 7, 2026

5  out of  5
rating by David Turcotte
"I am happy to finally have e a real insurance agent who is always looking for ways to save me money and provide great service."
We responded:
"Thank you for sharing your experience! We’re so glad to hear you’ve found an agent who takes the time to look out for your best interests and help you find ways to save while still getting the coverage you need. Providing reliable, personal service is always the goal."
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Darell Bowen

July 1, 2026

5  out of  5
rating by Darell Bowen
"Excellent service and I saved some money too."
We responded:
"We appreciate you, Darell! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you!
"
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Benjamin Hester

July 1, 2026

5  out of  5
rating by Benjamin Hester
"Nick was great at explaining my options, what certain things in the policy meant, and even found some things I previously had in my policy that didnt apply to my situation and saved me a significant amount on my rates. Absolutely recommend him."
We responded:
"Benjamin, thank you for your wonderful review! It means so much to us that you would recommend our agency. Your trust and support are truly appreciated!
"
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caden crossett

June 30, 2026

5  out of  5
rating by caden crossett
"Nick was well informed, friendly, and very helpful. He made sure I got everything I needed and the whole thing was efficient and easy."
We responded:
"Caden, thank you for taking the time to share this! We’re glad Nick was able to help make the process easy and stress-free. We appreciate your trust in our team."
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Shari Ashmore

June 29, 2026

5  out of  5
rating by Shari Ashmore
"Just transferred all our policies from VA State Farm to one in our new hometown of Yulee. Everyone has been quick and efficient; polite; and making it easy for us."
We responded:
"We can't thank you enough for your wonderful review, Shari! Knowing your policy transfer went smoothly and that our team provided prompt service means the world to us. We're grateful to have you with us."
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Chuck hall

June 29, 2026

5  out of  5
rating by Chuck hall
"I was with Travelers for 20 years. S friend urged me to call your company. I am now saving 50% !! Same coverage! Nick was very helpful."
We responded:
"Thank you, Chuck, for sharing your experience! It's great to hear that Nick was able to assist you in saving 50% while maintaining the same coverage. We love hearing feedback like this! It’s always our goal to provide top-notch service and coverage that meets your needs. Thank you for your support!
"
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Stacy Moran

June 23, 2026

5  out of  5
rating by Stacy Moran
"I needed to add a vehicle two our auto insurance and Marissa was great to work with! She was very patient in answering our questions and by the end of the call had even saved us a considerable amount on all three vehicles."
We responded:
"Stacy, we truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that Marissa was able to make things easier for you and that she helped you save money in the process. Your feedback is invaluable!"
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Patricia Martyn

June 23, 2026

5  out of  5
rating by Patricia Martyn
"Wonderful customer service from Vanessa and Megan"
We responded:
"Thank you, Patricia, for recognizing Vanessa and Megan's customer service. We're glad to hear they made a positive impact on your experience. Your feedback is greatly appreciated!"
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Anthony Panichelli

June 18, 2026

5  out of  5
rating by Anthony Panichelli
"There was a change in my homeowners policy and my bundled monthly premium with auto insurance separated and I received a lump sum bill for the remainder of the HO premium. Megan at the Kelsey Shay State Farm agency took care of it immediately and I was able to refresh the page and there it was restored to the bundled monthly premium. Super helpful. Thank you."
We responded:
"Anthony, thanks for sharing your experience! Awesome to hear Megan was able to quickly fix the issue with your homeowners policy and restore your bundled monthly premium. We appreciate your feedback and are here to help whenever you need us!"
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Keane Brennan

April 16, 2026

5  out of  5
rating by Keane Brennan
"Team up there has helped us multiple times. They have a life long customer."
We responded:
"Thank you, Keane, for your kind words and for choosing us as your lifelong insurance partner. We're grateful for your trust and look forward to continuing to support you. Have a great day!"
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Brenda Jones

April 14, 2026

5  out of  5
rating by Brenda Jones
"Marissa is Great! I have never felt so comfortable talking with an Ins Agent . She is very informative and patient with my "computer skills" ! I'm so happy to have my Ins office so close to my home."
We responded:
"Thank you, Brenda, for sharing your experience! It's wonderful to hear that Marissa made you feel comfortable and was able to assist with your needs. We're glad to be conveniently located near you. Thanks again!"
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Tracey Jones

March 27, 2026

5  out of  5
rating by Tracey Jones
"These folks have been awesome to work with. Always professional and quick responses."
We responded:
"Thank you, Tracey, for your kind words. We're glad to hear that our professionalism and quick responses have made your experience awesome. Your feedback means a lot to us. "
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Paul Tenarvitz

March 23, 2026

5  out of  5
rating by Paul Tenarvitz
"She is a very efficient member of Kalsey’s team."
We responded:
"Thank you, Paul, for recognizing the efficiency of our team member. We strive to provide top-notch service, and it's great to hear that we're meeting your expectations. Your feedback is greatly appreciated."
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B Davis

March 22, 2026

5  out of  5
rating by B Davis
"Sara G was excellent in helping me navigate and answering all of my questions"
We responded:
"Thank you, B Davis, for your feedback. We're glad Sara G was able to assist you effectively and answer all your questions. Your support means a lot to us."
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Lindsay Oneal

March 19, 2026

5  out of  5
rating by Lindsay Oneal
"Loved working with Megan! She was so helpful and knowledgeable. Kelsey and her team are great!"
We responded:
"Thank you for the great feedback! We’re so glad to hear Megan was helpful and knowledgeable, and we truly appreciate your kind words. We look forward to continuing to assist you with your vehicle insurance needs!"
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Tina Punch

March 19, 2026

5  out of  5
rating by Tina Punch
"Always a great experience with my State Farm agent. Recently spoke with Sara who was extremely professional, knowledgeable and kind. This is what keeps clients coming back!"
We responded:
"Thank you for your kind words! We’re so glad to hear Sara provided such a professional and positive experience. We truly appreciate your continued trust and look forward to serving you again!"
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chase breshears

March 19, 2026

5  out of  5
rating by chase breshears
"Fantastic team of people working here! They are always available when you need them with the best prices and quality service! Go see Sara Gibbs she is the best!!!!!"
We responded:
"Thank you for the glowing review! We’re so glad to hear Sara and the team provided excellent service and great prices. Your recommendation means a lot, and we’re always here whenever you need us!"
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justin randolph

March 19, 2026

5  out of  5
rating by justin randolph
"The entire team at Kelsey Shay State Farm are amazing, I have been a customer for years, recently I had Megan remove and add a vehicle and other coverages to my plan, she made the entire process extremely easy and seamless, reminding me why they are the best agency around ! Highly recommend!"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear that Megan and the team made your coverage updates easy and seamless. We truly appreciate your loyalty over the years and your recommendation means a lot!"
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Kaylan Rogers

March 19, 2026

5  out of  5
rating by Kaylan Rogers
"Megan is amazing ! She is so sweet, personable and so helpful !"
We responded:
"Thank you so much for the kind words! We’re so happy to hear Megan made such a great impression—she truly cares about providing a helpful and personable experience. We appreciate your feedback!"