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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Becky DeWitt

February 12, 2026

5  out of  5
rating by Becky DeWitt
"I’ve been with Kelsey Shay State Farm for a few years now. The customer service is ALWAYS outstanding! Megan and Sara F were so helpful today as ALWAYS ♥️ WELL DONE 👏👏👏"
We responded:
"Thank you, Becky, for your kind words and for being with us for a few years! We're glad to hear that Megan and Sara F were helpful and that you've consistently experienced outstanding customer service. Your support means a lot to us. "
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Maria Lindsay

January 30, 2026

5  out of  5
rating by Maria Lindsay
"Marissa called me asked if she could give me a quote on my car insurance so I decided to take advantage of it since it would not cost me anything. I sent her my Dec page and she got back to me within 30 mins with a lower price and better coverage
So glad I took that call saved me over 900.00 for a 6 mt policy that's 1800. 00 a year so happy 😊"
We responded:
"Thank you, Maria, for sharing your experience with Marissa. It's great to hear that she was able to provide you with a lower price and better coverage so quickly. We're happy to have helped you save on your car insurance. Thanks again!"
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Emily Larson

January 29, 2026

5  out of  5
rating by Emily Larson
"Wonderful experience!"
We responded:
"Thank you for sharing your great experience! We are committed to maintaining this level of excellence and are thrilled to know we've earned your five-star approval."
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Qui Lam

January 21, 2026

5  out of  5
rating by Qui Lam
"I’ve had an excellent experience with my State Farm insurance company. Their customer service is outstanding very friendly, professional, and always willing to take the time to explain everything clearly. Any time I have questions or need help, they respond quickly and make the process easy and stress-free. On top of that, their rates are very affordable for the coverage provided. I highly recommend State Farm to anyone looking for reliable insurance with great customer service."
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Robin Buchanan

January 19, 2026

5  out of  5
rating by Robin Buchanan
"Marissa was awesome to work with. She was quick and explained everything thoroughly. I have already recommended them to others."
We responded:
"Robin, thank you so much for your five-star review and your kind words about Marissa. We really appreciate you recommendation and look forward to continuing to serve you! "
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Mark F

January 16, 2026

5  out of  5
rating by Mark F
"Met with Nick to review my auto coverage. State Farm was able to give us a higher level of coverage while saving us $900 per year. Everyone in the office was polite and welcoming. For the couple of minutes I waited in the lobby the ladies behind the reception desk engaged me in conversation and offered water or soft drinks. Can't say enough good about Nick's efforts and the $900 a year savings!"
We responded:
"Mark, thank you so much for your fantastic review! We're thrilled to hear that Nick and the team were able to provide friendly assistance and help you save. "
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CHARLOTTE AYLOR-DIAZ

January 9, 2026

5  out of  5
rating by CHARLOTTE AYLOR-DIAZ
"Great experience with everyone at this office."
We responded:
"Thank you for your thoughtful review! Our team is dedicated to providing personalized service and peace of mind, and we’re so glad to hear we met your expectations. We appreciate your trust and look forward to serving you for years to come!"
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Caitlin Lee

January 8, 2026

5  out of  5
rating by Caitlin Lee
"Great experience getting new insurance the prices are great! Michael was very helpful!"
We responded:
"Thank you for the great review! We’re so glad to hear you had a positive experience and found our prices competitive. Michael will be happy to know his help made a difference. We appreciate you trusting us with your life and vehicle insurance needs!"
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Patrick Uselmann

January 8, 2026

5  out of  5
rating by Patrick Uselmann
"Fannie It was very kind, polite, professional pleasant, can say enough good things about her. I was very pleased with the insurance quote and rate. we even discussed life and home insurance. I will be staying with my current provider."
We responded:
"Thank you so much for sharing this! Fannie truly appreciates your kind words. She’s always happy to provide professional, friendly service and to walk through all available options. We’re glad you were pleased with the quote and had the chance to discuss life and home insurance as well. Please don’t hesitate to reach out in the future—we’d be happy to help anytime!"
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Lisa Garrels

December 26, 2025

5  out of  5
rating by Lisa Garrels
"Kelsey’s team helped me put a life policy in place for final expenses so my children will have a little less worry when the time comes. I appreciated their thoughtful conversation and recommendations."
We responded:
"Thank you for sharing! We’re so glad our team could provide thoughtful guidance and help give you peace of mind for your family’s future.
"
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Margie Adams

December 22, 2025

5  out of  5
rating by Margie Adams
"I have been with State Farm for many years. I just purchased a new car over the weekend. Sara Robb was exceptionally helpful, friendly, professional & patient in assisting me with switching my insurance from one car to the new one."
We responded:
"Thank you for your kind words! We’re thrilled to hear Sara was so helpful and made the process smooth for you. Enjoy your new car and drive safe!
"
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Andrew Massey

December 22, 2025

5  out of  5
rating by Andrew Massey
"Pretty good nick was friendly and easy to talk to."
We responded:
"Thanks! We’re glad Nick was friendly and easy to talk to. Let us know if there’s a service you’re looking for — we’re happy to help!"
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Dottie Breland

December 10, 2025

5  out of  5
rating by Dottie Breland
"Hailey did a super job taking care of my request. She was courteous , patient, & attentive."
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"
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Ken Jay

December 4, 2025

5  out of  5
rating by Ken Jay
"Fannie was great to work with. She listened to our needs and quickly took care of the details in a friendly manner."
We responded:
"Thank you for sharing your great experience! We are committed to maintaining this level of excellence and are thrilled to know we've earned your five-star approval.
"
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Joshua

December 3, 2025

5  out of  5
rating by Joshua
"We received an online quote for auto insurance and then reached out to by Nick. Nick was very informative and gave a lot of info and answered any questions and help get us multiple discounts to lower our rate! Highly recommend working with Nick Burke!"
We responded:
"We’re so glad we could help you find the right coverage, Joshua! We believe in making insurance personal, and we’re happy to hear that reflected in your experience."
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Steve Knight

November 20, 2025

5  out of  5
rating by Steve Knight
"I've had a great experience working with Fannie Eisenman on Kelsey Shay's State Farm team. She is very responsive and made everything easy for getting the services I need. Highly recommend!"
We responded:
"Thank you for your kind words! We strive to treat every customer like family, and we’re so happy to know you had a positive experience with us!
"
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O Williams

November 11, 2025

5  out of  5
rating by O Williams
"Great customer service! Very kind and personable."
We responded:
"Your kind words are truly appreciated! We’re committed to providing top-notch service, and your review reinforces why we do what we do!"
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King Rich

November 9, 2025

5  out of  5
rating by King Rich
"Ms Fannie, she is amazing! She answered every question I had. It was a pleasure talking to her. She gave me a quote that I never thought I'd see. The follow up calls making sure I was happy with everything just made the experience that much better. I'm happy to be insured by such a reputable insurance company. Thanks Ms Fannie and Everyone at Kelsey Shay - State Farm Insurance."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Ms. Fannie provided such a great experience and answered all your questions along the way. We appreciate your trust in our office, and we’re so glad to have you with Kelsey Shay State Farm!"
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Bill T

November 6, 2025

5  out of  5
rating by Bill T
"Michael and the whole team at Kelsey Shay State Farm have been amazing to work with. Fast, easy and always working to save us money! I have used USAA, GEICO and many others, and the Kelsey Shay team puts them to shame! I recommend them to everyone I know."
We responded:
"Thank you so much for the amazing feedback! We’re glad to hear Michael and our team have made things fast, easy, and affordable for you. We truly appreciate your trust and your recommendation!"
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Daveda Smith

November 5, 2025

5  out of  5
rating by Daveda Smith
"Nick has been incredibly informative during my conversations with him concerning bundling several policies. I saved so much money switching my auto insurance from GEICO to State Farm. Not to mention he’s one of the most friendly people I’ve ever talked to. Be sure to ask for him."
We responded:
"We’re so glad your experience was a positive one. Thank you for the 5-star rating!"
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Turk Morgan

November 1, 2025

5  out of  5
rating by Turk Morgan
"Great ppl to work with that are the best in the business I would recommend them to all the ppl I know they go waybout of there way to help thank you guys and girls for everything"
We responded:
"Thank you for your 5-star feedback! We’re grateful for your business and trust."
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Josh Steiger

October 31, 2025

5  out of  5
rating by Josh Steiger
"I recently switched to State Farm for auto insurance from another insurer. Not only was my monthly rate significantly less, but I was also extremely pleased with how I was treated by the the staff at Kelsey Shay State Farm. They were polite, professional and very helpful. Highly recommended."
We responded:
"We’re so happy to hear this! Thank you for the 5-star review."
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Morgen Hall

October 31, 2025

5  out of  5
rating by Morgen Hall
"Michael was a pleasure to speak with. Very respectful and well mannered"
We responded:
"Thanks so much for taking the time to leave 5 stars — we appreciate you!"
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holli rodgers

October 31, 2025

5  out of  5
rating by holli rodgers
"Nick was awesome at helping with my insurance needs!"
We responded:
"Thank you for the amazing review! We’re always here if you need anything."
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Tyler Fernandez

October 31, 2025

5  out of  5
rating by Tyler Fernandez
"Very professional, answered all my questions and ensured i was in great hands. 10/10 would recommend."
We responded:
"We appreciate your 5-star rating! Thanks for trusting us with your insurance needs."