State Farm® Insurance Agent Kelsey Shay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Thomas Navin
November 6, 2024
5
out of
5
rating by Thomas Navin
"Haley was extremely helpful today. But that’s no surprise because Kelsey Shay’s agents always provide world class service every time I call with questions about existing policies or need additional coverage."
We responded:
"Thank you, Thomas! I'm happy to hear that Haley was able to assist you effectively today. Our team is dedicated to providing exceptional service, and it's wonderful to know that you consistently experience this with us. We appreciate your business and look forward to continuing to support your insurance needs. If you have any more questions or need further assistance, don't hesitate to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Binkley Fidge
November 1, 2024
5
out of
5
rating by Binkley Fidge
"Fannie did a wonderful job explaining the auto coverages and costs, I definitely recommend her for clear explanations of insurance policies."
We responded:
"Thank you, Binkley, for your wonderful review! I'm glad Fannie could provide clear explanations of the auto coverages and costs. We appreciate your recommendation and are always here to help with any future insurance needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
B Mungo
October 31, 2024
5
out of
5
rating by B Mungo
"Marissa was great! Answered all my questions and had me set up with a new insurance policy that was better (and cheaper) than the one I had before. Start to finish we were done in less than 30 minutes. Thanks guys!"
We responded:
"Marissa is fantastic! I'm happy she could answer all your questions and get you set up with a better and more affordable insurance policy. It's great to know the process was quick and efficient for you. Thanks for sharing your experience with us! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Amanda Smaracheck
October 30, 2024
5
out of
5
rating by Amanda Smaracheck
"Spent time explaining insurance costs and helped find discounts. Thank you!"
We responded:
"Amanda, thank you for your kind review! I'm glad we could take the time to explain the insurance costs and help you find some discounts. Your satisfaction is important to us, and we're always here to assist with any future needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Chelsey L
October 24, 2024
5
out of
5
rating by Chelsey L
"I called because my rates went up, not something anyone could’ve controlled, BUT Michael answered the phone and instead of going back and forth with me he just suggested more savings that took our bill back to what it was. So thanks for saving me money and not wasting my time talking and solving the problem. YES PLEASE"
We responded:
"Chelsey, thank you for sharing your experience! I'm glad Michael could assist you efficiently and help you find savings to bring your bill back to its original rate. We always aim to provide practical solutions without wasting your time. If you need any further assistance, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Jennifer O’donnell
October 23, 2024
5
out of
5
rating by Jennifer O’donnell
"I would highly recommend Ms. Fannie Eisenman at State Farm with Ms. Shay Agency in Yulee, Florida. I was a first time home buyer and was beyond stressed and exhausted. Ms. Fannie made the whole entire process seem so simple and easy for us. After getting several quotes, I knew that I had to go with State Farm, Ms. Fannie did her best to give us the best possible price for our new beautiful home and car!!! I feel very relieved now and can’t wait to get to my new home!! Thank you ever so much for your help and kindness. Jennifer"
We responded:
"Thank you so much for your wonderful review Jennifer! I'm happy to hear that Fannie was able to make your first home-buying experience smooth and stress-free. It's great to know you felt supported and got the best possible price for your new home and car. We appreciate your kind words and are here for any other insurance needs or questions you may have. Enjoy your beautiful new home! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Janet Alligood
October 22, 2024
5
out of
5
rating by Janet Alligood
"Did a great job answering my questions and is checking to see why I’m not getting multiline on my vehicles in Georgia."
We responded:
"Janet, thank you for your kind review! I'm glad we could answer your questions and are looking into the multiline issue for your vehicles in Georgia. Your satisfaction is important to us, and we're here to help with any further questions or needs you may have. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Dabney Jackson
October 22, 2024
5
out of
5
rating by Dabney Jackson
"I definitely give Reiss a 5 start rating on the binding process adding our 3 cars to our policy. He was very knowledgeable, efficient and the process could not have gone more smoothly. Michael and Reiss both had great customer service and I would definitely recommend them to family and friends."
We responded:
"Dabney, thank you for your fantastic review! I'm glad to hear that Reiss made the process of adding your cars to the policy so smooth and efficient. It's wonderful to know that both Michael and Reiss provided you with excellent customer service. We truly appreciate your recommendation to family and friends. If you ever need further assistance, our office is here to help! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Sharon Hill
October 18, 2024
5
out of
5
rating by Sharon Hill
"Michael was friendly, professional, efficient & above & beyond helpful. He stayed on top of the situation & took care of the problem for me. I appreciate his work ethics. In today's world, that is difficult to find."
We responded:
"Sharon, thanks a bunch for the 5-star rating! We're so happy you're satisfied with our service. If you ever need anything else, feel free to reach out! Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
James Bechan
October 7, 2024
5
out of
5
rating by James Bechan
"Incredibly knowledgeable and nice. It was very helpful and a pleasure today. It's very comforting knowing we have such a good insurance agent and staff. Ms. Fannie is awesome!"
We responded:
"James, thank you for your kind words! I'm glad you found our team knowledgeable and helpful. Fannie truly is an asset to our office, and I'll make sure she knows how much you appreciate her. We're here for any future needs or questions you might have! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Debra Bouley
October 4, 2024
5
out of
5
rating by Debra Bouley
"Fantastic service! Even at a time when they must be swamped with claims due to a hurricane, we felt like we were the only clients that mattered. Thanks, Taylor, for everything!"
We responded:
"Debra, thank you for the five-stars! We greatly appreciate your business."
Charles Hooker
September 18, 2024
5
out of
5
rating by Charles Hooker
"Great customer service."
We responded:
"Thank you, Charles! I'm glad you appreciated our customer service. We're here to help with any of your insurance needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Sarah Looney
September 17, 2024
5
out of
5
rating by Sarah Looney
"Talked to Reiss to get my renters insurance setup and it was a breeze! Quick process, affordable quote and such a kind and professional interaction. Everything went so well we compared car insurance and I've since switched that over too! Better quotes, wonderful staff, and they are personable and CARE. Thank you!!!"
We responded:
"Hey Sarah! Thanks a bunch for the awesome review! I'm so glad Reiss could make the process quick and easy for you. We're happy you found the quote affordable and enjoyed the interaction. If you need anything else, feel free to reach out! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
stan fredrickson
September 16, 2024
5
out of
5
rating by stan fredrickson
"Great experience . Saved money . Very knowledgeable."
We responded:
"Stan, thank you for your wonderful review! I'm glad you had a great experience and were able to save money. It's satisfying to know you found our team knowledgeable. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Debbie Rogers
September 10, 2024
5
out of
5
rating by Debbie Rogers
"Reiss made it so easy to transfer and very pleasant to talk to. Thank you Reiss was great"
We responded:
"Thank you, Debbie, for your wonderful review! I'm glad Reiss made the transfer process easy and pleasant for you. We appreciate your feedback and are here for any future needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
David Propes
September 7, 2024
5
out of
5
rating by David Propes
"Having someone local with a 904 area code, that I can reach quickly, surely means alot. Polite, professional, knowledgeable & efficient. THANK YOU"
We responded:
"David, thank you for your kind words and the 5-star rating! I'm happy to know that having a local presence and a quick response time means a lot to you. We're grateful for your appreciation of our polite, professional, knowledgeable, and efficient service. If you ever need anything, we're here to help. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Meredith Shave
September 6, 2024
5
out of
5
rating by Meredith Shave
"I have had a great experience with State Farm. Friendly, knowledgeable, prompt and a lower premium, what more could you ask for?"
We responded:
"Meredith, thank you for your wonderful review! I'm glad you had a positive experience with our team. We strive to be friendly, knowledgeable, and prompt while offering competitive premiums. If you ever need further assistance, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
First Coast Foam Party
August 27, 2024
5
out of
5
rating by First Coast Foam Party
"We were at a large event with Ms Kelsey and I was able to have a nice chat with her. She was very professional and knowledgeable. We talked about some options for us to look into. Thank you Ms Kelsey"
We responded:
"Thank you for the wonderful review! I'm glad we had the opportunity to chat at the event. It's great to know you found our conversation professional and informative. If you have any further questions or need assistance with your insurance options, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Marty Rowland
August 26, 2024
5
out of
5
rating by Marty Rowland
"I walked in to price shop auto insurance. I felt like they genuinely cared! They now have both our cars nsured. Thank you!"
We responded:
"Hey Marty, Thanks for the awesome review! I'm glad you felt cared for during your visit. It's great to have both your cars insured with us. If you need anything else, we're here to help. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Adam Drake
August 23, 2024
5
out of
5
rating by Adam Drake
"They are a caring franchise that wants the best for you and your family. They present the options available without being pushy."
We responded:
"Adam, thank you for your positive feedback. I'm glad you felt cared for and appreciated our approach in presenting options without being pushy. We're here to support you and your family. If you need any further assistance, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Jay Ebert
August 20, 2024
5
out of
5
rating by Jay Ebert
"Taylor Christmas for President 2024! Truth be told. my wife and I walked into State Farm not happy with all the rate increases over the few past years. I was ready to drop my policy. Taylor was professional, pleasant, personable and very knowledgeable. She went through all our coverages with a fine tooth comb. She talked us through all are options in detail. Ultimately bringing us back into a reasonable budget while still maintaining great coverage based on are specific needs. Insurance is a fact of life and it’s not cheap. However, with a great relationship with an agent you can trust who takes the time to know you. It can make a huge difference. Thank you, Taylor ! Respectfully, Jay & Lee Ebert Yulee, FL"
We responded:
"Jay, Thank you for sharing your experience. I'm glad Taylor could assist you and your wife in finding a solution that fits your budget while maintaining the coverage you need. It's wonderful to know that her professionalism and knowledge made a positive impact. We appreciate your trust and look forward to continuing to serve your insurance needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Brian Mazoyer
August 17, 2024
5
out of
5
rating by Brian Mazoyer
"Great to deal with! Very responsive. Thank you"
We responded:
"Thank you Brian!! It was a pleasure meeting you and welcome to Florida!!!"
Laura Coggin
August 14, 2024
5
out of
5
rating by Laura Coggin
"Reis was absolutely incredible! He was so kind, he helped me so much and got everything done very quickly and very professionally! I was so pleased that I referred several people to State Farm. It was wonderful to speak to human being. It was wonderful to not be treated like just another number by a robot on a cell phone."
We responded:
"Hey Laura, Thanks so much for the awesome review! I'm really glad Reis could help you out quickly and professionally. It's great to know you felt valued and not just another number. We appreciate your referrals and are always here for you! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
jeffrey sigtermans
August 12, 2024
5
out of
5
rating by jeffrey sigtermans
"Great 6 month review of my auto policies today with Hailey that saved me some $$$. Thanks !"
We responded:
"Hi Jeffrey, thank you for the fantastic feedback! I’m glad Hailey was able to assist you in finding savings during your 6-month auto policy review. If you need anything else, we’re here to help! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
J. Patricia Matson-Turner
August 9, 2024
5
out of
5
rating by J. Patricia Matson-Turner
"Reiss was so great to deal with! He explained things clearly, willingly answered all of our questions, and makes us feel like we made the absolute right decision in choosing the Kelsey Shay State Farm Agency! We are so happy to have a local agent who is responsive, knowledgeable and pleasant to work with!"
We responded:
"Thanks so much for your awesome review! I'm really glad Reiss could help you out and make everything clear. It's great to know you feel confident in choosing our agency. We're happy to have you with us and always here to help! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"