Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bill Jones

September 11, 2023

5  out of  5 rating by Bill Jones
"Awesome call.. to the point.. saves time and money.. thank Cindy and staff.. great agent.."

m.f. dodge

August 25, 2023

5  out of  5 rating by m.f. dodge
"Haley Tipton, a delight to deal with, knowledgeable with a professional attitude."

Heidi Personett

August 22, 2023

5  out of  5 rating by Heidi Personett
"By far best insurance company we have ever dealt with! Very personable, always looking to help us out with rates, explain if we have any questions at all, and very professional. Super happy we found them!! Highly recommend!"


August 22, 2023

5  out of  5 rating by skee801
"I’ve been using State Farm for 1 year now since I moved to Florida and the customer service at Kelsey Shay’s location is always a pleasure to deal with on any issues that have come up. All the reps explain everything so that I understand and their responses are quick in resolving the issues. I would like to specifically thank Haley who is new to this office and handled my situation with ease and provided a fast turnaround to resolve my issue. Thanks to everyone at this office and I would definitely recommend others to use them for their needs."

Elizabeth Offerman

August 21, 2023

5  out of  5 rating by Elizabeth Offerman
"Brandi is always very professional and efficient when I call with any questions. She is always a pleasure to speak with."

mariah palmer

August 17, 2023

5  out of  5 rating by mariah palmer
"Brandi O’Brien is an absolutely amazing woman! She is such a hard worker and it gets the job done each time. She goes above and beyond to make sure that your experience with her is nothing short of great. She never disappoints, and always shows you that she cares."

Kenya Arnette

August 16, 2023

5  out of  5 rating by Kenya Arnette
"Brandi is the best! 😀"

Sara Cauchon

August 16, 2023

5  out of  5 rating by Sara Cauchon
"We had the best experience with Brandi! She was very polite and very educated with her field. We absolutely love her and highly recommend her to everyone!!!!!!"

Samantha Justice

August 16, 2023

5  out of  5 rating by Samantha Justice
"Brandi is very professional at reviewing my auto quote, she made sure what I had would protect me while fitting my budget."

Danielle Townley

August 16, 2023

5  out of  5 rating by Danielle Townley
"Brandi is great to work with. Such an easy experience. Would def recommend her to everyone."

Fred Wiley

August 15, 2023

5  out of  5 rating by Fred Wiley
"Brandi was super helpful"

Jenna McKee

August 15, 2023

5  out of  5 rating by Jenna McKee
"Brandi was extremely professional and helpful when handling my questions! I’m a new customer and couldn’t be happier with the experience."


August 15, 2023

5  out of  5 rating by S M
"Brandi is absolutely amazing and so helpful!!!"

Adrienne Link

August 15, 2023

5  out of  5 rating by Adrienne Link
"I can’t thank Brandi O’Brien Enough for All of Help making it so Easy to Switch Insurances and Lowering my Monthly Payments on BOTH of my vehicles she helped me save almost $200 a month and being in a household of 7 this is such a Huge help! Thank you Brandi again ! If I could give more than 5 stars I would !"

Raquel Cummings

August 11, 2023

5  out of  5 rating by Raquel Cummings
"Marissa was great! She explained all of my coverages clearly and helped me get an auto policy quickly when I needed it!"

Dale Raulerson

August 11, 2023

5  out of  5 rating by Dale Raulerson
"Very helpful, extremely polite and professional . They got what I needed and saved me money all with in about 15 minutes. I highly recommend them for your insurance needs."

kemp riggan

August 11, 2023

1  out of  5 rating by kemp riggan
"Worst ever. Car been in claims forever. Nvr any call backs customer service worst I’ve ever seen. Nvr again."

maritza borras

August 9, 2023

5  out of  5 rating by maritza borras
"It is a pleasure working with Taylor. Great Agency! Will definitely recommend to my friends and family."

Karli Cummings

July 31, 2023

5  out of  5 rating by Karli Cummings
"Brandi O’Brien was incredible helping me!"

Tami Wiley

July 31, 2023

5  out of  5 rating by Tami Wiley
"Received the best service on our car insurance with Brandi. If you are looking for great service with your insurance get in contact with Brandi."

Kaitlynn Nutter

July 20, 2023

5  out of  5 rating by Kaitlynn Nutter
"Brandi helped us save some money on our auto insurance. We switched from geico! She is amazing , super helpful & sweet! Definitely recommend contacting her to get a quote for a better insurance."

Jessica Comer

July 11, 2023

5  out of  5 rating by Jessica Comer
"Fannie was fantastic. I’m so very appreciative of her helping and being patient with all my needs! Thank you for making it easy!"

Michele W.

June 27, 2023

5  out of  5 rating by Michele W.
"Taylor has been so helpful in making sure my family and I have all of our insurance needs met."

Sean OConnor

June 25, 2023

5  out of  5 rating by Sean OConnor
"We are presenlty relocating to Florida from another state. Spoke to Taylor Christmas about new home, auto and umbrella insurance coverage. Taylor took the time to explain the difference in coverage requirements in Florida vs our present state. She also recommended a phased approach to the respective insurance coverage based on our relocation time lines. It is a pleasure to work with Taylor."

Cara Henslin

June 19, 2023

5  out of  5 rating by Cara Henslin
"Fannie was incredibly helpful during my auto insurance hunt. She was patient, kind and responsive. Out of the many phone calls to various agencies, my overall experience with Fannie and Kelsey shay state farm was the most pleasant and easiest by far."