State Farm® Insurance Agent Kelsey Shay

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Pam Dawson

March 27, 2025

5 out of 5

"Kassie reviews with us yearly to make sure we have everything covered. Really appreciate this service."

Kimberly Corley

March 24, 2025

5 out of 5

"Michael provides excellent customer service."

Dalton Miles

March 11, 2025

5 out of 5

"Switched to State Farm and they have been the best customer service out of other insurance companies but wanna give a shout out to Michael from my area he’s really nice and very helpful and really cares about his job helping others get the best deals"

We responded:

"Dalton, thank you for your fantastic review! I'm so glad to hear that you’ve had such a positive experience with our customer service. Michael is indeed a valuable member of our team, and it’s wonderful to know he’s been so helpful and attentive in getting you the best deals. We appreciate your shout-out to him and your trust in our agency. If you ever need anything else, don’t hesitate to reach out! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"

Adam Hanneman

February 28, 2025

5 out of 5

"Kelsey and her team are amazing. Michael called to let me know he could reduce our rates unprompted. It is clear that this agency really takes care of their clients and offers the best service possible."

We responded:

"Thank you for the 5 star review Adam! We do our best to take care of our awesome customers like you and help review policies annually to make sure we are providing the right coverage and the right discounts! "

Cory Brown

February 21, 2025

5 out of 5

"When I purchased my new to me car got the best rate around. Kelsey called to check up on me as a client to make sure everything was well. Then setup a follow a year later. Well a year later and they reviewed my rates and policies found me some better coverage that lowered my rate even further! What a great agent and I tell my friends about them too."

We responded:

"Thank you Cory! We appreciate your trust and the opportunity to continuously review your policy for coverage and discounts! "

Gloria Szubelak

February 11, 2025

5 out of 5

"Lindsay was so helpful, funny and made a not so great situation enjoyable! I appreciate a place where they make you feel welcomed and they even have snacks! Way to go State Farm Shay's office 10/10 recommend"

We responded:

"We are glad Lindsay was able to turn your experience around! You are welcome to stop by for snacks any time! "

Donna Smith

February 5, 2025

5 out of 5

"Fannie was excellent to work. She ran a few different scenarios to ensure we were getting the best coverage for the best price!"

We responded:

"Thank you for the positive review Donna! Taking care of our customers is our number one priority! "

Brenna Mallozzi

January 31, 2025

5 out of 5

"I've never had a bad experience with anyone I've spoken to at this office. Super friendly, helpful, eager to answer any questions. Not to mention, I'm saving a lot of money after I switched to State Farm."

We responded:

"We love to hear this Brenna!! Our team truly takes pride in our customer satisfaction. We appreciate you trusting us with your insurance needs! "

Karleigh B

January 30, 2025

5 out of 5

"Michael Hall is great to work with and provided incredible support when there was issues with my previous policy. Very communicative and helpful!"

We responded:

"Thank you for the positive review Kaleigh and I am so glad to hear Michael was helpful and prompt with resolving your policy issues!"

Terri

January 28, 2025

5 out of 5

"Michael was GREAT and addressed all questions."

We responded:

"We love a good 5 star review! Thank you Terri for trusting us with your insurance needs! "

Joshua Callipare

January 17, 2025

5 out of 5

"Very easy to work with, articulates well with policy questions."

We responded:

"Josh, we want to make sure your insurance coverage makes sense for YOU! Thank you for allows us to do that! "

Les Dooley

January 17, 2025

5 out of 5

"Always helpful!"

We responded:

"Les thank you for the positive review! Working with you has always been a pleasure!! "

John Bridges

March 26, 2025

5 out of 5

"Very professional and kind people at this office. Used to have Progressive auto insurance and State Farm saved us lots of money."

We responded:

"We are glad we were able to save you some money while having a positive experience!! "

Tracey Jones

March 23, 2025

5 out of 5

"These folks are great!"

Earl Davis

March 11, 2025

5 out of 5

"Micheal was great and easy to work with. Went over my policy and every benefit that is available to me. I believe I will be with State Farm for years to come."

Peggy Lowe

March 4, 2025

5 out of 5

"Marisa was very knowledgeable, prompt and patient when helping me transition my auto insurance to Florida. She also helped arrange insurance for my new home. I will be happy to continue working with her on my insurance needs."

Louis Santelli

February 25, 2025

5 out of 5

"Kelley was very pleasant and knowledgeable. I own my own commercial insurance agency for 35 years and know when someone knows their business!"

We responded:

"We are so glad to hear you had a positive review for our office. We make sure insurance education and training is a top priority so we can help education our customers! Thanks Louis! "

Darrell Morey

February 18, 2025

5 out of 5

"Fannie was extremely helpful in getting me set up with home and auto insurance. Her explanations of Coverages and cost were very good and super fast. And had emails sent to me as we discussed coverage options. I would recommend Fannie to anyone needing State Farm insurance."

We responded:

"Thank you Darrell! Fannie does an excellent job of being thorough reviewing coverages while being respectful of your time! We appreciate the chance to be your local insurance agency! "

Samantha Jean

February 7, 2025

5 out of 5

"Fannie was awesome and super helpful, she helped me get a policy that had more coverage for less than my old policy with progressive!"

We responded:

"Thanks for the review Samantha! Fannie does a great job of making sure our customers are getting the best value for their dollar! "

Rhonie Bonds

February 2, 2025

5 out of 5

"It was very pleasant and we saved some money. Thanks very much."

We responded:

"Rhonie, thank you for the opportunity to save you some money! "

greg boatman

January 31, 2025

5 out of 5

"Very helpful. Took the time to discuss my policies and the discounts that I have. Michael was very knowledgeable. Would highly recommend."

We responded:

"Thank you for taking the time to meet with us Greg! We appreciate your business! "

SANTIAGO BONILLA

January 30, 2025

5 out of 5

"I spoke with Rebekah on10/25/23, and I'm extremely satisfied with how professinal,courteous and knowledgeable she was with me. She was able to resolve the issue with my claim. She was very professional and patient with me during our entire conversation. I'm very pleased and glad to be represented by Kelsey Shay- State Farm for my auto insurance services."

We responded:

"Santiago, we’re glad to hear how Rebekah was able to help you with your claim! She is a key part of our team, and we value your feedback on how well she was able to assist you. Thank you for choosing us as your coverage provider! Reach out to us if you ever need anything."

Alexis Bito

January 17, 2025

5 out of 5

"Marissa was awesome 100% recommend."

We responded:

"Thank you for your 5 stars for your interaction with Marissa! She loves taking care of our customers!! "

Brooke Callipare

January 17, 2025

5 out of 5

"Michael with Kelsey Shay was so helpful and easy to work. Thanks Michael!"

We responded:

"Thank you Brooke!! We try to make doing insurance as easy at possible. We appreciate your business!! "

Nicole Grant

January 16, 2025

5 out of 5

"Needed some help with sorting out a claim, Michael was very quick and efficient in helping me with what I needed."

We responded:

"We’re glad we were able to help get things sorted out with claims. Do not hesitate to reach out if you need us! "