State Farm® Insurance Agent Kelsey Shay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
george pressel
January 6, 2025
5
out of
5
rating by george pressel
"Allways ready and willing. A delight to work with. Call them and enjoy."
We responded:
"Thank you George! We appreciate the positive feedback!! Kelsey Shay - State Farm Agent "
Kayla Tasker
January 4, 2025
5
out of
5
rating by Kayla Tasker
"This insurance team was recommended to me by a good friend. This team made the process really easy for me. They were easy to get ahold of by phone and gave me a quote immediately, plus sent it over in writing. I was able to get coverage while buying my new car on a Saturday afternoon and had proof of insurance via email before driving home. I’m confident that they’ll be available any time I need to communicate with them and I look forward to doing business here as long as I live in the area."
We responded:
"Kayla we are so glad you are part of our State Farm family and congratulations on your car!!! - Kelsey Shay State Farm Agent "
Malik Gumbs
January 3, 2025
5
out of
5
rating by Malik Gumbs
"Thank you Michael for your kind service and support. He is very knowledgeable and helpful when it comes to financial solutions, and he looked out for my best interests. Thank you!"
We responded:
"Malik thank you for the FIVE stars!!"
Whitney Moss
January 2, 2025
5
out of
5
rating by Whitney Moss
"Micheal goes above and beyond every time to provide excellent customer service to me and my family. Best insurance family ever ❤️"
We responded:
"Thank you for the 5-STARS Whitney!! We appreciate you and your family for trusting us with your insurance needs! "
Anthony Fillio
January 2, 2025
5
out of
5
rating by Anthony Fillio
"Michael Did great! He really got me out of a jam. Thank you for what you all do!"
We responded:
"Anthony I am glad to hear Michael was ready to help with your insurance! We take pride in making sure we are there when you need us most! Thank you for your business! "
Melissa Winterstine
January 2, 2025
5
out of
5
rating by Melissa Winterstine
"I recently needed to get my own car insurance for the first time, and I had the pleasure of working with Marissa Collins. She was incredibly knowledgeable—much more than the representatives I spoke with at other insurance companies. Marissa made what could have been a complicated process feel simple and stress-free. She was also very friendly and professional. I highly recommend working with her!"
We responded:
"Melissa thank you for joining our State Farm family! I’m glad to hear we were able to make it a simple process!! "
Jill Zimmerman
December 17, 2024
5
out of
5
rating by Jill Zimmerman
"Wonderful experience"
We responded:
"We grateful for customers like you Jill! Thank you for your feedback. "
George Brummer
December 13, 2024
5
out of
5
rating by George Brummer
"Speaking with Haley Tipton at State Farm was a refreshing experience! She was very personable and took time to explain every detail of my insurance policy in a language and manner that was easily understood! Bravo to Haley!"
We responded:
"Thank you George! Haley’s attention to detail is a huge asset to our team! We appreciate your feedback! "
Jayne Gastineau
December 10, 2024
5
out of
5
rating by Jayne Gastineau
"I worked with Fannie to obtain automobile insurance. She was thorough and provided multiple options for my policy. Her kindness was appreciated. Thank you, Jayne"
We responded:
"Jayne thank you for the positive review! I’m glad Fannie was able to put together a package that was right for you. We look forward to taking care of you! "
Ashley Bowling
December 6, 2024
5
out of
5
rating by Ashley Bowling
"I spoke with Michael after doing an online quote. He was so informative, helpful and personable which made the process easy & smooth. I will be recommending family & friends to this location due to the customer service alone. Thank you all again!"
We responded:
"Ashley, thank you for sharing your experience! I'm glad Michael was able to provide such informative and personable service, making the process smooth for you. We truly appreciate your recommendation to family and friends. If you ever need further assistance, we're here to help!"
Angie ang70tate@yahoo.com
December 5, 2024
5
out of
5
rating by Angie ang70tate@yahoo.com
"After leaving a insurance company I was with for 15 years , the staff at state farm in yulee were very welcoming. Ms. Fanny made the transition pleasant and personal . I couldn't be more happier with the new change and not to mention the money they are saving my family."
We responded:
"Angie, thank you for sharing your experience! We're happy that you felt welcomed by our team in Yulee. Fanny truly excels at making transitions smooth and personal, and it's wonderful to know she made a positive impact on your move to our agency. We're also glad to hear about the savings for your family. If you have any questions or need further assistance, our office is always here to help!"
Gez Jordan
December 4, 2024
5
out of
5
rating by Gez Jordan
"Fantastic service by the while team - but Michael in particular. Fantastic client service and helped me get the best coverage deal possible. Highly recommend connecting with Michael to dicuss coverage! Thank you team!"
We responded:
"Gez, thank you for your wonderful review! I'm happy to hear that Michael and the rest of our team provided you with such excellent service. We appreciate your recommendation and are grateful for your trust in us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thanks again!"
Gracie Mixon
December 4, 2024
5
out of
5
rating by Gracie Mixon
"Michael was so helpful! Very detailed and quick to update everything for me."
We responded:
"Thank you, Gracie, for your thoughtful review! I'm glad Michael could assist you so effectively. We appreciate your feedback and are always here to help with any other insurance needs."
Heather Adaro
November 27, 2024
5
out of
5
rating by Heather Adaro
"Everyone in the office here is always super friendly, and helpful, and I never feel pressure to like, sign up for things I don’t need or want, or feel like I got caught up in some weird double speak. The last time I called, Michael was so quick to help resolve a problem I’d been having, and just was so pleasant to talk to, and explained things really clearly. And also, helped me notice how to get my premium down! Yay! Great experience, 10/10!"
We responded:
"Heather, thank you so much for your wonderful review! I'm glad to hear that our team, especially Michael, was able to assist you effectively and make your experience pleasant. It's great that he could help you understand your policy better and even find ways to lower your premium. We always aim to provide clear and helpful service without any pressure. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
FO4 xbox1
November 26, 2024
5
out of
5
rating by FO4 xbox1
"Michael has been an absolute pleasure to work with. Thoroughly explained bundling home, 3 vehicles & umbrella policy for maximum coverage & savings. Would recommend this agency & agent."
We responded:
"Thank you for your wonderful review! I'm glad to hear that Michael was able to thoroughly explain the benefits of your policies. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, our office is always here to help!"
Sophia Peoples
November 26, 2024
5
out of
5
rating by Sophia Peoples
"I couldn’t ask for any better insurance! From the coverage to the customer service this location has NEVER let me down. Michael assisted me today and honestly I wish everyone could receive the service I did from him. He was so helpful, diligent and actually cared about my needs AND wallet! Along with a couple laughs he made everything a breeze. Love this agency!"
We responded:
"Sophia, Thank you so much for your wonderful review! I'm glad to hear that our coverage and customer service have consistently met your expectations. Michael will be happy to know that his efforts made a positive impact on your experience. It's great to know he was able to assist you effectively while also making the process enjoyable. We appreciate your kind words and look forward to continuing to serve your insurance needs. If you ever need anything else, don't hesitate to reach out! Best regards, Kelsey Shay"
Evan Nisky
November 22, 2024
5
out of
5
rating by Evan Nisky
"Agent was friendly, and professional on the experience. Handled everything well and would recommend this agent to anyone in need of help."
We responded:
"Evan, thank you for your wonderful review! I'm glad you found the experience friendly and professional. It's great to know everything was handled well. We appreciate your recommendation and are always here to help with any future needs!"
Dalton Miles
November 14, 2024
5
out of
5
rating by Dalton Miles
"Switched to State Farm and they have been the best customer service out of other insurance companies but wanna give a shout out to Michael from my area he’s really nice and very helpful and really cares about his job helping others get the best deals"
We responded:
"Dalton, thank you for your fantastic review! I'm so glad to hear that you’ve had such a positive experience with our customer service. Michael is indeed a valuable member of our team, and it’s wonderful to know he’s been so helpful and attentive in getting you the best deals. We appreciate your shout-out to him and your trust in our agency. If you ever need anything else, don’t hesitate to reach out! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Denease Taylor
November 14, 2024
5
out of
5
rating by Denease Taylor
"I have received amazing customer service with Reese and Michael. The office staff is friendly and very knowledgeable"
We responded:
"Denease, thank you for your wonderful review! I'm happy to know that Reese and Michael provided you with such excellent service. Our office takes pride in being friendly and knowledgeable, and it's great to see that reflected in your experience. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Tamra Goetz
November 13, 2024
1
out of
5
rating by Tamra Goetz
"I moved from Texas and the office of Kelsey state farm in Florida has always screwed things up. My license got suspended cause they canceled my insurance and said I didn't pay. I showed them I paid it. It's crazy how they can mess things up. And there was other stuff. I would not use this office."
We responded:
"Hi Tamra. I understand your frustration. We have done our best to work through some of the issues that are beyond our control within the office and I will be sure to provide feedback to our Corporate partners. We wish you all the best! "
Thomas Navin
November 6, 2024
5
out of
5
rating by Thomas Navin
"Haley was extremely helpful today. But that’s no surprise because Kelsey Shay’s agents always provide world class service every time I call with questions about existing policies or need additional coverage."
We responded:
"Thank you, Thomas! I'm happy to hear that Haley was able to assist you effectively today. Our team is dedicated to providing exceptional service, and it's wonderful to know that you consistently experience this with us. We appreciate your business and look forward to continuing to support your insurance needs. If you have any more questions or need further assistance, don't hesitate to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Binkley Fidge
November 1, 2024
5
out of
5
rating by Binkley Fidge
"Fannie did a wonderful job explaining the auto coverages and costs, I definitely recommend her for clear explanations of insurance policies."
We responded:
"Thank you, Binkley, for your wonderful review! I'm glad Fannie could provide clear explanations of the auto coverages and costs. We appreciate your recommendation and are always here to help with any future insurance needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
B Mungo
October 31, 2024
5
out of
5
rating by B Mungo
"Marissa was great! Answered all my questions and had me set up with a new insurance policy that was better (and cheaper) than the one I had before. Start to finish we were done in less than 30 minutes. Thanks guys!"
We responded:
"Marissa is fantastic! I'm happy she could answer all your questions and get you set up with a better and more affordable insurance policy. It's great to know the process was quick and efficient for you. Thanks for sharing your experience with us! - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Amanda Smaracheck
October 30, 2024
5
out of
5
rating by Amanda Smaracheck
"Spent time explaining insurance costs and helped find discounts. Thank you!"
We responded:
"Amanda, thank you for your kind review! I'm glad we could take the time to explain the insurance costs and help you find some discounts. Your satisfaction is important to us, and we're always here to assist with any future needs. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"
Chelsey L
October 24, 2024
5
out of
5
rating by Chelsey L
"I called because my rates went up, not something anyone could’ve controlled, BUT Michael answered the phone and instead of going back and forth with me he just suggested more savings that took our bill back to what it was. So thanks for saving me money and not wasting my time talking and solving the problem. YES PLEASE"
We responded:
"Chelsey, thank you for sharing your experience! I'm glad Michael could assist you efficiently and help you find savings to bring your bill back to its original rate. We always aim to provide practical solutions without wasting your time. If you need any further assistance, feel free to reach out. - Kelsey Shay - State Farm Insurance Agent, Yulee, FL"