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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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C.G. Jr

October 15, 2026

5  out of  5
rating by C.G. Jr
"Always a pleasure working with the team at Kelsey Shay. Shout out to Michael! From one vet to another, continuing to serve no matter what.
PS: my first time walking into the new office today. Love it! Still has the new office smell 😎"
We responded:
"We always love having you stop by! Thanks for the kind words about Michael and the team. It means a lot to share that commitment to service, and we’re glad you got to check out the new office, too. Hope you enjoy that fresh new-office smell while it lasts!"
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christopher henwood

October 15, 2026

5  out of  5
rating by christopher henwood
"I received a call from State Farm to review my renewal and made the appointment to come in the office. I’m a hands-on person and prefer the agent approach having a face to face interactions which I enjoy having that with this office. I was greeted at the door with a warm smile by “Michael Hall” He answered all my questions, and was very through going over my current coverages and what I may need. Michael has my vote for State Farm agent of Florida, and should definitely in the next football commercial with…
“Jake with State Farm”"
We responded:
"Christopher, sounds like Michael Hall made your visit a good one! We love hearing that you found the experience informative, and your sense of humor about the commercials gave us a smile. Thanks for sharing your kind words with our team!"
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Anthony Fabrizio

October 14, 2026

5  out of  5
rating by Anthony Fabrizio
"Auto insurance"
We responded:
"We know life gets busy, Anthony, so it’s especially kind of you to pause and leave us a rating. Thanks for the five stars and for being part of our State Farm community!"
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Michael Coker

October 7, 2026

5  out of  5
rating by Michael Coker
"Nick was very fast in his response to my insurance policy and he gave me great suggestions on saving money."
We responded:
"Michael, Nick will be glad to know his help stood out to you! It's great to hear he was quick to respond and offered valuable suggestions to help you save money on your insurance policy. We appreciate your trust in our agency and look forward to assisting you in the future."
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James McCullum

October 6, 2026

5  out of  5
rating by James McCullum
"The folks at Kelsey Shay -State Farm Insurance are great to work with and go the extra mile with service!"
We responded:
"What a great shoutout to the team! We’re always happy to go the extra mile, and knowing that you’ve noticed the difference makes it even more rewarding. Thanks for choosing us and for sharing your experience!"
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Missy Atkins

October 1, 2026

4  out of  5
rating by Missy Atkins
"So far, everyone has been very supportive and helpful. Friendly staff"
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Alexas Vine

September 30, 2026

5  out of  5
rating by Alexas Vine
"I worked with Sara and she was the best! She was so professional and informative with how she explained everything to me. Would definitely recommend!"
We responded:
"Hi Alexas, thank you for your recommendation! It's wonderful to hear that Sara was professional and informative in helping you with your insurance needs. We appreciate your trust in our agency and look forward to assisting you again in the future."
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Rebecca Spade

September 30, 2026

5  out of  5
rating by Rebecca Spade
"Michael helped me set up all my Insurance needs, really helped explain things, and saved me lots of money! He made the process super easy!"
We responded:
"Rebecca, saving money while making the insurance process feel easy is always a nice win! Michael did a great job helping you get everything set up and finding an option that worked for you. Thanks for trusting our agency with your coverage—we’re always here whenever you need us!"
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Marc Anthony Gita

September 30, 2026

5  out of  5
rating by Marc Anthony Gita
"I had the pleasure of speaking to Michael Hall. Extremely professional and helpful. He was able to answer all of my specific questions and served as a guide in my decisions making. Extremely knowledgeable individual and very helpful. 15/10 have recommended and will continue to recommend to friends and family when seeking the same services."
We responded:
"Thanks for recognizing Michael Hall with your review! It's great to hear how his professionalism and knowledge made a difference in your decision-making process. We truly value your recommendations and look forward to assisting you and your friends and family with any future insurance needs.

"
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Dave

September 30, 2026

5  out of  5
rating by Dave
"Impeccable service from Michael Hall. He goes above and beyond in making sure you are served as you would expect to be."
We responded:
"Hi Dave, thanks for highlighting Michael Hall's exceptional service! It's great to hear he went above and beyond to meet your expectations. We appreciate your trust in our agency. "
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Brayden Kingston

September 30, 2026

5  out of  5
rating by Brayden Kingston
"Micheal Hall is one of the best insurance agents i’ve ever met, he took absolutely wonderful care of myself and my family."
We responded:
"It’s wonderful to learn about your experience with Michael Hall. We're delighted to know he took such excellent care of you and your family. We appreciate your trust in our agency."
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Joe Ray

September 30, 2026

5  out of  5
rating by Joe Ray
"Michael Hall was awesome to work with! Super friendly, helpful, and easy to talk to. He made the whole experience simple and was great about answering questions. Definitely recommend Michael!"
We responded:
"Joe, thanks for sharing! It's wonderful to hear that Michael made everything simple and was so helpful. We appreciate your recommendation and look forward to assisting with any future insurance needs. "
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chase breshears

September 30, 2026

5  out of  5
rating by chase breshears
"Fantastic team of people working here! They are always available when you need them with the best prices and quality service! Go see Sara Gibbs she is the best!!!!!"
We responded:
"Thank you for the glowing review! We’re so glad to hear Sara and the team provided excellent service and great prices. Your recommendation means a lot, and we’re always here whenever you need us!"
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Camron Russell

September 30, 2026

1  out of  5
rating by Camron Russell
"Hands down most unprofessional location I’ve ever experienced, time after time they have messed my account up ultimately leading me to have to change locations."
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Jesus Rosario (Jr)

September 28, 2026

5  out of  5
rating by Jesus Rosario (Jr)
"My agent her name is Fannie she did a great job helping me. And my wife to get our best insurance ever. We had geico, progressive allstate, and state farm is the best the compassion they took their time to figure something out for me and my wife budget. With three vehicles it was a blessing thank you so much Fannie 👍 God almighty, keep blessing You more and more keep it up, don't change great service. Great attitude👍💯💯💯💪✌️"
We responded:
"We’re glad you stopped by to share a few kind words, Jesus! Fannie will be thrilled to hear how much you appreciated her dedication in finding the best coverage for you and your wife. We're grateful to have you with us and look forward to continuing to serve your insurance needs."
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Penny Lord

September 28, 2026

5  out of  5
rating by Penny Lord
"Through and knowledgeable"
We responded:
"Your feedback was a lovely note to receive, Penny! Our team is committed to being thorough and knowledgeable, and it's great to hear that reflected in your experience. We appreciate your trust in us for your insurance needs."
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Jane Dubas

September 22, 2026

5  out of  5
rating by Jane Dubas
"Great meeting with Michael to review all of our current policies with State Farm. He confirmed that everything is in good standing and still working well for us.
"Thank you" Kelsey Shay for coveniently relocating so close, right here in our Wildlight Village Center.
We'll stop in again to say "Hello"! C&J💫"
We responded:
"Hi Jane, this was such a nice review to read! It's wonderful to hear that Michael was able to confirm everything is in good standing with your policies. We're thrilled to be conveniently located in Wildlight Village Center and look forward to your next visit."
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Regan Jenkins

September 21, 2026

5  out of  5
rating by Regan Jenkins
"Fannie was super sweet and very easy to work with over the phone! Would definitely recommend working with this team! We got our car insurance through them and are working to bundle homeowners as well"
We responded:
"Thanks, Regan! It's great to hear that Fannie made the process smooth and enjoyable for you. We're thrilled to assist with your car insurance and look forward to helping you bundle your homeowners coverage too.

"
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Stephen Weiss

September 15, 2026

5  out of  5
rating by Stephen Weiss
"Easy process for obtaining a car insurance quote. Agent was professional, knows, and friendly during the process."
We responded:
"Thanks, Stephen! It's great to hear that you found the car insurance quote process easy and appreciated the professionalism and friendliness of our agent. We look forward to assisting you with any future insurance needs."
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Jeannemarie Chabot

September 8, 2026

5  out of  5
rating by Jeannemarie Chabot
"Has been the best insurance agency that I have had a pleasure doing business with.
Always prompt at answering all my questions. Thank you Kelsey & group!"
We responded:
"It means so much to have your support, Jeannemarie! We're delighted to hear that our team has been prompt in answering your questions and that you've enjoyed working with us. If you ever have more questions or need assistance with your insurance coverage, feel free to reach out."
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Christopher Fair

August 26, 2026

5  out of  5
rating by Christopher Fair
"Michael is amazing. He listened to what I was looking for, saved me money and got me more coverage. I 100% will be referring everybody I know to him!"
We responded:
"Thanks for giving our team such an encouraging shoutout, Christopher! It's great to hear that Michael was able to listen to your needs, save you money, and enhance your coverage. We truly appreciate your referrals and are here to assist with any future insurance needs you may have."
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Hannah DeBella

August 24, 2026

5  out of  5
rating by Hannah DeBella
"Nick was awesome to work with, easy to deal with, super responsive."
We responded:
"Hannah, having someone responsive and easy to work with can make all the difference! We’re so pleased Nick helped make your experience smooth from start to finish. Thanks for sharing your feedback—we’ll be here whenever you need us!"
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Dominick DiMartino

August 21, 2026

5  out of  5
rating by Dominick DiMartino
"These guys are the real deal! They helped us out tremendously. Cut our auto policy price down more than half and even got us way better coverage than we had with the last insurance company. Everyone we’ve spoken to here is very helpful and such a pleasure to speak to honestly. Thanks again!!"
We responded:
"Dominick, thanks for the awesome feedback! It's great to hear that our team was able to significantly reduce your auto policy price while also enhancing your coverage. We're delighted that you found everyone here helpful and enjoyable to work with. If you ever need assistance with your insurance needs, don't hesitate to reach out."
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C E

August 21, 2026

5  out of  5
rating by C E
"They go above and beyond to answer your questions and to help you get things taken care of! Can’t recommend them enough!"
We responded:
"Thank you for your recommendation! We're delighted to hear that our team could assist you with your questions and insurance needs. If you ever need further assistance, don't hesitate to reach out."
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Sue Diedzic

August 18, 2026

5  out of  5
rating by Sue Diedzic
"Great, quick, and efficient service saving us tons of money on auto insurance! Highly recommend Kelsey’s team. Marissa was so helpful - thanks Marissa!"
We responded:
"Sue, thanks for the kind recommendation! We're delighted to hear that our service was quick and efficient for you. If you ever have more insurance needs or questions, feel free to reach out to our team."